Politique de Confidentialité

1. Introduction

At Allo2know, we are committed to protecting your privacy and personal data. This Privacy Policy explains how we collect, use, store, and protect your information when you visit our website or make a purchase.

We comply with the General Data Protection Regulation (GDPR) and Belgian data protection laws.

2. Information We Collect

Personal Information You Provide

• Name, email address, phone number
• Billing and shipping addresses
• Account password (encrypted in our database)
• Company details and VAT number (B2B customers)
• Order history and preferences

Information Collected Automatically

• IP address and browser type
• Pages visited and time spent on site
• Device information
• Cookies and similar technologies

Payment Information

Payment card information is collected and processed by Stripe (our PCI-DSS certified payment processor). We do NOT store credit card details on our servers.

3. How We Use Your Information

• Order Processing: Fulfill orders, send confirmations, handle returns
• Account Management: Maintain your account, save addresses, display order history
• Customer Service: Respond to inquiries, provide support, resolve issues
• Marketing: Send promotional emails (with your consent - you can unsubscribe anytime)
• Security: Prevent fraud, enforce terms, protect our rights

4. Data Sharing

We share your data only with trusted service providers:

• Odoo (ERP): Stores customer and order data
• Stripe: Processes payments securely
• Cloudinary: Delivers product images
• SendGrid: Sends order confirmation emails
• Shipping Carriers: Deliver your orders

We do NOT sell your data to third parties for marketing purposes.

5. Data Security

• Data encrypted in transit (HTTPS/TLS) and at rest
• Passwords hashed using PBKDF2-SHA512
• Access controls and authentication required
• Regular security updates and monitoring
• EU-based servers for data storage

6. Your Rights (GDPR)

Under GDPR, you have the right to:

• Access: Request a copy of your personal data
• Rectification: Correct inaccurate or incomplete data
• Erasure: Request deletion of your data
• Restriction: Limit how we use your data
• Portability: Receive your data in a structured format
• Object: Object to processing based on legitimate interests
• Withdraw Consent: Unsubscribe from marketing at any time

To exercise your rights: Email info@allo2know.com

7. Cookies

• Essential Cookies: Required for checkout and login
• Analytics Cookies: Help us understand site usage
• Preference Cookies: Remember language and settings

You can control cookies through your browser settings.

8. Data Retention

• Active Accounts: Data retained while account is active
• Inactive Accounts: May be deleted after 3 years of inactivity
• Legal Requirements: Invoices/tax records retained for 7 years
• Marketing: Unsubscribe removes you immediately

9. Supervisory Authority

If you have concerns about how we handle your data, you may contact:

10. Contact Us

We will respond to all requests within 30 days.